Please find below a list of answers to commonly asked questions. If you have any further questions please do not hesitate to contact us.

The advantages of buying online

Why should I buy online?
JP Diamonds have spent a great deal of time making sure that all our products are presented in the best way possible. In order to make the process of viewing our collection as easy and secure as possible. We are manufacturers of fine jewellery and are able to pass on significant savings to you the customer. Often saving as much as 75% off high street prices.

I've seen the item I like online; can I order it over the telephone?
Yes, we encourage all our visitors to call with any questions or order requests. We will help with any special requirements.

What is the money back guarantee?
We offer a 30 days money back guarantee. If you are not happy with your item you can return with no quibbles refund.

What are the four Cs and conflict diamonds?

What are Cut, Carat, Colour and Clarity?
Known as the four Cs, the cut, carat, colour and clarity are considered the most important aspect of choosing a diamond. When purchasing a diamond it is important that you know as much as possible about how diamonds are classified. There are four topics you need to become familiar with Cut, Colour, Clarity, and Carat Weight. To find out more click here.

What is a certified diamond?

A diamond certificate is a gemmological grading report. This grading report provides a detailed account of the diamond's characteristics. There are many aspects that need to be assessed when certifying a diamond, the characteristics of most interest are; the four Cs thecut, colour, clarity and carat.the polish, symmetry, fluorescence and girdle. Independent gemmological laboratories are responsible for assessing these characteristics of a diamond and are impartial. Click here to find out more.

Will my diamond be certified?
All our diamonds are certified. To find out more click here.

Do we sell conflict diamonds?
The answer to this is NO. It is unethical to sell conflict diamonds as they originate from areas of the world unregulated and in conflict areas where militant forces or mercenaries use diamonds as a source to fund illegal activities within their own or neighbouring countries, or in contravention of the decisions of the Security Council. We often refer to this as 'the fifth C', click here to find out more.

Special order requirements

Can I have my ring engraved?
We offer a full engraving service on all rings.

If I have the wrong ring size can I have it resized?
Yes all our rings can be easily re-sized. All JP Diamonds jewellery is made to an extremely high standard and any modification can be catered for.

What do I do if I don't know the required ring size?
If you are unsure of the ring size we can send you a free ring sizer. To request your free ring sizer call us on 0800 5999 020 or email customer.services@jpdiamonds.co.uk.

In the case of the ring being a surprise gift and you are unable to obtain the correct ring size we will make the ring up to the average size. Once you are then able to obtain an accurate ring size simply return to JP Diamonds and we will adjust it to the correct size, this takes 3-5 workings days. Please return using Royal Mail Special Delivery to: Customer Services, JP, second Floor, 11 Windsor Terrace, Clifton, Bristol BS8 4LW.

Can I have a custom designed piece of jewellery?
If you already have an idea of what it is that you like and have example images, sketches, etc. please send us the examples, based on the information and consultation, we can create a mock-up version of the ring, which we will fabricate in silver and send you the example for your inspection. To find out more please click here.

Insurance Valuation

Does my order have an insurance valuation?
With every order we provide a full insurance valuation included in the total cost of your item. This certificate can then be presented to the insurance company. For additional cover

Delivery and packaging

How long does an order take?
Orders in the UK take between 7 - 14 working days. For international orders please allow up to 14 - 21 working days.

How will my package be delivered?
You Item will be delivered by either Royal Mail specials delivery or FedEx for international orders.

How do you package the jewellery?
We present all our products in stunning wooden boxes that complement any of the beautiful jewellery in our collection. All items are discreetly packaged and wrapped in bubble wrap.

Are the items ordered insured?
Yes JP Diamonds LTD covers all insurance up to the point you receive the item.

Precious metals - what metal will my ring be made from?
JP Diamonds use 18k White Gold, 18k Yellow Gold, Platinum across our collection of fine jewellery. We also use rose gold on certain items. Please enquire if you require other precious metals.

What is the difference between 18k White gold, 18k Yellow gold and Platinum?
White gold is in fact yellow gold, it is in the forging process that the yellow gold is mixed with other alloys to produce a whiter colour, this is then often finished with a coating of rhodium plating to achieve a polished white surface. It may be that after a few years the white gold will appear to tarnish, this is actually the rhodium plating wearing and natural yellow gold coming through. If this happens it is a simple case of re-rhodium plating the item of jewellery to restore it to its original white lustre.

Yellow gold in its purest form is very soft and is impractical for use with jewellery. Like white gold, yellow gold is mixed with other alloys, often copper and silver to achieve a harder metal.

Platinum is naturally white and will never lose its brilliant lustre. White gold is yellow gold mixed with other metals to make it whiter and is often plated with rhodium to achieve its shiny white surface. Over time white gold will begin to yellow and may require re-plating to regain its white colour.

An easy way to tell if a ring is platinum is to pick it up. Platinum is denser than gold, so a platinum ring will weigh about 40% more than the same design in gold. The tactile feel and reassuring weight of platinum cannot be matched by any other precious metal, which is something that men in particular tend to appreciate on their wedding ring.

Does platinum scratch?
All precious metals scratch, and platinum is no exception. However, with platinum, its surface qualities mean there is no measurable metal loss and the piece maintains its integrity and mass. This unique quality means that over time platinum does develop a natural patina, a matte finish, that is preferred by many owners. But if you prefer a high finish on your platinum pieces, a qualified jeweller can maintain it with regular polishing.

As durable as platinum is, it's important to remember that it is still precious jewellery and needs to be taken care of. It is not indestructible so some housework, gardening and other heavy work could affect the appearance of platinum jewellery.

Will my ring be hallmarked?
The world famous Assay office in Birmingham hallmarks all our silver, gold and platinum. It is illegal to sell gold and silver over 1g in this country without a hallmark.